Welcome to Fibre Assist

Your one-stop shop to get connected to the internet. When we refer to ‘Fibre Assist' in this Privacy Policy, we mean "Fibre Assist ISP (Pty) Ltd". With our head office in Cape Town, South Africa we are a national customer acquisition business, operating in the Telecommunication sector. We take your privacy and the protection of your personal information very seriously, as outlined in the below policy. The below privacy policy elaborates on how we collect, use, disclose, transfer and share your personal information and how you can check and update any of your personal information or preferences at any time.

The terms and conditions below outline the rules and regulations for the use of the Fibre Assist Website, located at www.fibreassist.co.za.

Preliminary Statement:

By accessing and using this website you agree to accept these terms and conditions. Please do not continue to use the Fibre Assist Website if you do not agree to all of the terms and conditions stated on this page. The following terminology applies to this Privacy Policy: "Client", "You" and "Your" refers to you, the person logged on to this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", may refer to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to the prevailing law of South Africa. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to one and the same.


We employ the use of cookies on our website for the betterment of the services rendered. By accessing Fibre Assist, you agree / have agreed to the use of cookies in agreement with the Fibre Assist Privacy Policy (The Policy). Most interactive websites use cookies to allow the retrieval of user details for each visit. Some of our affiliate / advertising partners may also use cookies to allow for a better overall experience for the end user, you.

What information we collect

We will need to ask you for certain personal information to give you the best possible experience when you engage with us (including but not limited to via our website, over the phone, any electronic applications which we direct you to or any of our partner websites or otherwise) as well as when you use our products and / or services.

The information referred to above may include your full name, unique identification number, physical and postal address, debit order details, e-mail address and telephone number among other information.

Other information may include, but is not limited, to IP addresses, codes, usernames, passwords, products viewed, subscription history, pages visited, links opened and other related content or similar information. All of the above may be stored automatically by our website or internal CRM for the purposes of providing services to you, the end user. Any data or information that we request that is not specifically required for the rendering of services will be specified as voluntary or optional, to be submitted at your own discretion.

How we use your information

We use your specific personal information in a number of ways, with all purposes being to increase the suitability of our services and offerings to you, the client. Our objective in the use of your personal information is to fulfil your requests for connectivity related services, as well as to let you know about new products and/ or services which may be of use/ value to you, the end user. The following are ways in which we may use use your information:

By entering your details on the Fibre Assist Website, you agree expressly agree to the following:

We will not use your personal information for any other purpose other than for which you have selected or in relation to this website, or the provision of services by the Company. We further guarantee to not sell, transfer or disclose your personal information to any third party without your express consent.

Security of your personal information

We take the security of your personal information very seriously. Our online services protect your personal information during transit using encryption such as Hypertext Transfer Protocol Secure (HTTPS). When your personal data is stored by us, we use computer systems with limited access housed in facilities using physical security measures. All data held by us is kept using encrypted storage.

License and Intellectual Property Rights

Unless otherwise expressly stated, Fibre Assist and / or its' licensors own the intellectual property and all intellectual property rights for all material on the Fibre Assist Website. All intellectual property rights are strictly reserved. You may access the website from Fibre Assist for your own personal use subject to restrictions as set out in these terms and conditions.

You must not without prior written permission / consent:

Hyperlinks to the Fibre Assist Website or Content therein without prior written approval

The following organisations are permitted to create a hyperlink to the Fibre Assist Website without the requisite prior written approval mention below:

The above mentioned organisations may link to the Fibre Assist home page (found at www.fibreassist.co.za) or to other Website information so long as the link:

Approval of link requests from these organisations is given provided that;

Hyperlinks to the Fibre Assist Website or Content therein with prior written approval required

The below are required to obtain express written approval prior to the hyperlinking to the Fibre Assist Website:

We will approve link requests from the above mentioned organisations if we decide that:

Further to the above, these organisations ensure that the linking to third party websites or cyber-locations meets the following:

Requests made for Hyperlinking to the Fibre Assist Website

Should you be interested in linking to the Fibre Assist Website, a request should be made via email to Fibre Assist. Please ensure that the full name, organisations name, contact information, URL of proposed linked website or content piece is made clear as well as the rationale for the request being made clear by the requestor. All requests, both in the affirmative and in the negative will be responded to between two to four weeks.

Approved organisations may hyperlink to our Website as follows:

No use of Fibre Assist's logo or other artwork will be allowed for linking absent a trademark license agreement or express permission.

Content Liability

The Company shall not be held responsible or liable in any way for any content that appears on the Fibre Assist Website. No link(s) should appear on this Website that may be interpreted as libellous, obscene, criminal, or which infringes, violates, or advocates the infringement of or violation of, any third party rights whatsoever. Should there be any reasonable claim made against the content of the Website, contact with the Company is welcomed and the request will be reviewed.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. Any user of the Fibre Assist Website or third party, even after the granting of rights to hyperlink, agrees to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and any portion of this policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us as soon as is possible. Requests of this nature will be duly considered but we expressly reserve the right to not be obligated to remove them unless there is a recognised reason by law to do so, or to respond to you directly with regards to the request made.


To the maximum extent permitted by applicable law, we are prevented from being held liable for all representations, warranties and conditions relating to our website and the use of this website. The limitations of liability as set out in this section and elsewhere in this policy:

As long as the Fibre Assist Website and any information and / or services on the Website are provided free of charge, we will not be liable for any loss or damage of any nature, arising in any such way, through omission, commission, negligence or any other conceivable way recognised by law.

Updates to this Privacy Policy

Should changes to this policy be made which may have a material effect on the way in which the information gathered is either used or any of this privacy policy is changed, communication will be sent out to update you.

Get in Touch

Should there be any questions, comments, concerns, queries or requests regarding this privacy policy, we welcome forthright communication. You may access and correct, if necessary, your personal information that we hold by using the contact form you will find on the website relating to the product or service. If you wish to update your preferences by email, you can do so via our support email at info@fibreassist.co.za.